Returns & Exchanges

IN SHORT

In case of a manufacturing defect, we will gladly send you a new product.

If you are not satisfied with the product, you can return it to us within 30 days of receiving it. Please note that only unused products in mint condition can be subject to a refund.

International orders, orders exceeding the 30-day window, or items marked as Final Sale, are not eligible for a return or exchange. Please note: any additional duties and taxes for international delivery will not be refunded.

GOT BAG customers can initiate a return by printing a return label and mailing the item(s) back to us. To initiate your return, please click HERE.

IN DETAIL

What should I do if my product arrives damaged, defective, or isn't what I ordered?

No worries - we'll replace it with the correct product you ordered.

If you have received products that you did not order or are damaged/defective, please keep them in the original packaging and email us at hello-us@got-bag.com and let the representative know the details of your package.

Our Customer Support may ask you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.

What should I do if I want to return my order?

You may return your new, original, unused GOT BAG purchase within 30 days of purchase. 

Please note that you are unable to return merchandise obtained from a retailer other than us.got-bag.com. Please return the product to the original retailer. To initiate your return, please click HERE and let our customer support team know why you want to return the item.

What are the conditions for returning my product? 

If the defect in the product was caused by reasons other than material quality or assembly process, the original product will be returned to you. We do not refund products:

• Obtained from a source other than got-bag.com.
• Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.).
• Damaged by misuse or activities other than the intended purpose.

When will I receive my refund?

Your refund will be processed as soon as the product you have returned is received by our Quality Assurance Team, which may take a week and it is confirmed that it fits within our Returns Policy,

If you request a refund, the purchase price will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions above. You are able to refund your purchase up to 30 days after you receive it.

Once the return has been approved, it takes 1-2 business days for the refund to be made to your original payment method.

• PayPal: You will typically see the funds in your account within 1-business day of the refund being initiated.
• Credit/Debit card: It may take up to 10 business days for the refund to arrive in your account, depending on the card provider.

Can I exchange my order?

We are unable to exchange the products you ordered online at the moment. However, you can return the unwanted product(s) for a refund and then place a new order.

Will you refund my shipping/taxes if I return my order?

To cover a portion of the shipping costs for products returned to our Portland, Oregon warehouse, we charge a $9 return shipping fee on all returns. This will be deducted from your eligible return refund or store credit, meaning your original method of payment will be credited less the $9 shipping and handling fee.

In the case of a manufacturing defect, we'll send you a return label, cover the costs, and hope that you'll rejoin the GOT BAG family in the future.