Frequently Asked Questions - GOT BAG (US)

Mission

Our Mission

The ocean might seem far away from our offices, but our team member Billy is actively engaged on the north shore of Java, Indonesia, where he manages our clean-up activities to gradually clear the sea from plastic.

OUR MISSION

About Us

The idea behind everything!

Find out how two friends came up with the idea on how to save our oceans during a long road trip.

ABOUT US

Contact

Careers

Do you want to be part of the GOT BAG Family? Join us!

Careers

Support

Questions? Suggestions?

If you have questions, any suggestions, or maybe you just want to talk? Please feel free to contact us. Martin & his team are happy to help!

Contact Form

INNOVATIVE PIONEERS

World’s first backpacks made of ocean plastic.
ALL BACKPACKS

Sustainable in everyday life

No matter if it's a weekend trip or your trip to the office. CREATE AN IMPACT.
ALL BAGS

ALWAYS ON YOUR SIDE

Your sustainable companions for everyday.
ALL ACCESSORIES

MAKE A SUSTAINABLE GIFT

Make your loved ones a sustainable gift and help to recover ocean plastic at the same time.
ALL GIFT CARDS
SHOP Mission About Us PARTNERS Contact Support Questions? hello-us@got-bag.com
GOT BAG

Frequently Asked Questions

Please choose one of the following topics:

If you can't find what you are looking for, please shoot us an email to hello-us@got-bag.com!

Shipping & Shipping Material

Find out more about our shipping methods and the shipping materials we use.

  • General Information!

  • How much does shipping cost?

  • How long does shipping take?

  • Can I request to have my package held at a FedEx location?

  • Can I change the shipping address on an order?

  • Can I cancel an order or shipment?

  • Is your shipping material environmentally friendly?

  • How can the Poly Mailers be recycled?

Returns & Exchanges

Please bear in mind that only unworn backpacks in mint condition can be the object of a refund.

  • How much does it cost to return my order?

  • How do I return my order?

  • How do I reuse the Poly Mailers?

  • How do I print my return label?

  • How long do I have to return my order?

  • How can I exchange my order?

  • Why do you not offer an exchange process?

  • My item(s) arrived damaged; how can I return this?

  • How long does it take for my return to be processed?

  • How can I track my return?

  • Can I return my order I received as a gift to you?

  • Am I able to use a mail carrier of my choice to send back my order?

  • What if I receive a product that isn’t what I ordered?

Warranty

  • How does GOT BAG’s limited two-year warranty work?

  • Where can I find my warranty number?

  • How do I qualify for warranty coverage?

Payment

  • Which payment options do you offer?

  • Buy now, pay later!

About GOT BAG

Find out "Who We Are and How We Got Here"!

  • Who is GOT BAG?

  • How sustainable are GOT BAG’s products?

  • How does GOT BAG collect its ocean plastic?

  • How and where are GOT BAG products made?

  • Where is GOT BAG located and do you have any stores?

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