IN SHORT
In case of a manufacturing defect, please reach out to hello-us@got-bag.com
with pictures & your purchase order number.
You may only return an unworn, unused item, in its original condition, with all original tags still attached, within 30 days of receiving it. Please note that only unused products in mint condition can be subject to a refund.
International orders, orders exceeding the 30-day window, or items marked as Final Sale, are not eligible for a return or exchange. Please note: any additional duties and taxes for international delivery will not be refunded.
GOT BAG customers can initiate a return via our partner Re:Do. To initiate the return, please click here & register your return.
IN DETAIL
What should I do if my product arrives damaged, defective, or isn’t what I ordered?
If you have received products that you did not order or are damaged/defective, please keep them in the original packaging and email us at hello-us@got-bag.com
with pictures, purchase order number and let the representative know the details of your package.
Our Customer Happiness Team may ask you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.
What should I do if I want to return my order?
You may return your new, original, unused GOT BAG purchase within 30 days of purchase.
Please note that you are unable to return merchandise obtained from a retailer, marketplace etc. other than us.got-bag.com. Please return the product to the original retailer or your point of sale.
If the defect in the product was caused by reasons other than material quality or assembly process, we will assess the warranty claim. We do not refund products:
- Obtained from a source other than us.got-bag.com.
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.).
- Damaged by misuse or activities other than the intended purpose.
Your refund will be processed as soon as the product you have returned is received by our Quality Assurance Team, which may take a few business days and it is confirmed that it fits within our Returns Policy. Once the return has been approved, it takes a couple business days for the refund to transfer to your initially used payment method.
- It may take up to 10 business days for the refund to arrive in your account, depending on the card provider.
We are unable to exchange the products you ordered online at the moment. However, you can return the unwanted product(s) for a refund and then place a new order. Click here to start your return process via our partner Re:Do.
Will you refund my shipping/taxes if I return my order?
Shipping costs will only be refunded if the entire order was returned. Partial returns will not get a shipping fee refund. Customs/taxes are paid by the customer who purchased the order. There are no refunds of taxes.
